Straight answers to the questions we hear most. Can’t find yours? Call 01903 889888 or send us a message.
Can I get samples before I buy?
Yes — we post free cut samples by next-day service to UK mainland addresses. One free sample per product, up to four free samples per customer; beyond four we just ask you to cover postage. Because natural stone varies, the sample shows the character of the stone rather than the exact piece you’ll receive.
How much should I order?
Measure your area in square metres, then add 10–15% for cutting, wastage and blending. Every product page has a calculator that does this for you and tells you how many tiles that is for your chosen size.
How much is delivery, and how does it work?
Standard economy delivery is £66 per pallet (incl. VAT), arriving in 3–5 working days by national carrier. Delivery is kerbside by tail-lift lorry. Next-day (order before 11am), timed, Saturday and HIAB deliveries are available — call for prices. Full details on our delivery page.
What should I do when my order arrives?
Before signing, take the wrap off and give the stone a good inspection. If you suspect any breakage, mark the delivery note “DAMAGED” and have the driver countersign, then let us know within 24 hours. If you sign as “received in good condition”, we can’t accept a later claim.
Will my tiles look exactly like the photos?
Not exactly — and that’s the point of natural stone. Colour, veining, fossils and texture vary from tile to tile and batch to batch. Order the full quantity for your project in one go, and blend tiles from different crates as you lay for the most natural result.
Do natural stone tiles need sealing?
Yes. Natural stone is porous to some degree and should be sealed after installation (and periodically after that). We stock professional sealers from Lithofin, Fila, LTP and Mapei — see fixing materials, or ask us which suits your stone.
Anything I should know about travertine?
Honed & filled travertine has its surface cavities factory-filled. As the floor wears, small cavities just beneath the surface can appear over time — this is natural to the stone, not a defect, and they can be re-filled easily.
How should I store tiles before laying?
Somewhere dry and secure, stacked vertically on edge — never flat, and not directly on a hard surface, which can chip the edges.
Can I visit and see the stone first?
Please do — full crates are on hand at our West Sussex yard. Call ahead and we’ll have your shortlisted stones out ready. See the contact page for details.
Do you have trade accounts?
Yes — trade customers get account pricing and site delivery. Apply here.
What about returns?
See our returns policy. Note that clearance and special-offer items are sold as seen. Full terms are on our terms & conditions page.